Subscriptions for your LIVEpigeon plans are managed in Account Settings. 


This article describes how to use your Account Settings to help you view and manage subscriptions for your LIVEpigeon account.


This article contains the following topics:
  • Viewing plan subscriptions
  • Changing plan subscriptions
  • Cancelling an account

Viewing plan subscriptions


To view plan subscriptions

  1. On any page, click the account icon in the top bar, then select Account Settings.                                                           
     
  2. Click the Change Plan tab in the left sidebar to see a summary of your current plan.

    The plan summary includes your current subscription billing cycle and payment information. It also includes:

    • Product: The list of LIVEpigeon features included in your subscription. For example, max LIVE video duration, streaming limits, etc.
    • Plan: The plan type. For example, Basic, Standard or Enterprise.
    • Details: The max time limit per video.
    • Cost: The total cost of the subscription.


Changing plan subscriptions


In addition to viewing plan subscriptions, you can also change your subscriptions.


To change plan subscriptions

  1. On any page, click the account icon in the top bar, then select Account Settings.
  2. Click the Change Plan tab in the left sidebar to see a summary of your current plan
  3. To make changes, select a new plan by clicking "select plan"
    1. After selecting a new plan, click "update" in the bottom right corner.
    2. You will be prompted to confirm your changes
    3. Your plan will be changed!
Note: When changing your plan, you will be immediately charged.


Upgrading your account

When upgrading your account, you will be charged a pro-rated amount for the time remaining in you billing cycle. 


Downgrading your account

When downgrading your account, you will be credited for the remaining time left in the billing cycle towards your next bill.


Cancelling an account


In some cases, you may want to cancel your LIVEpigeon account. Account cancellation takes effect at the end of your trial or monthly renewal date. After your account is canceled, you cannot use this LIVEpigeon account or LIVE stream any pre-recorded videos.