LIVEpigeon Support

What the LIVEpigeon Incubator is:

The Incubator is your temporary video storage library. It allows you to upload multiple files at once, view & rename them, and send them LIVE multiple times with LIVEpigeon.

The Incubator will hold onto your uploaded videos for a maximum 7 days by default, unless you have scheduled them or used the "Save Video" feature. If not saved, your videos will be automatically removed from the Incubator after their expiration date.

How to use the Incubator:

Uploading your videos

Navigate to the "Incubator" in the left sidebar inside your LIVEpigeon account, and select "Upload Video" to get started. You can upload multiple files at once, or just a single file. For the fastest experience, we recommend uploading from Dropbox or Google Drive.

Once your video is uploaded you will see a snapshot of the video, along with the title and expiration date for the video.

Note: You can also drag and drop files from your computer into the Incubator for a quicker experience.

Saving your videos

Once your video is uploaded, you will notice that there is an expiration date underneath it. By saving your video, you can override this expiration date and keep the video inside your Incubator indefinitely.

Note: The reason videos expire by default is due to the server cost incurred for hosting videos. By allowing users to save only the videos they need, we will avoid overloading the servers by saving any and all videos uploaded into the Incubator.

To save your video, click on the "..." in the bottom corner of your Incubator video.

Select the "Save Video" option from the pop-up menu.

Once saved, your video will be moved to the beginning of your video list and will be displayed with a yellow ribbon around it.

You can select "Unsave Video" from your saved videos at any time and they will then be put on a 24 hour expiration limit.

The number of videos you are able to save changes based on which plan you are on. Here is the breakdown for each plan.

LIVE streaming your videos

After your video is uploaded to the Incubator, you can rename your video, view/download your video, delete your video, or go LIVE/schedule! To LIVE stream your videos from the Incubator, click on the "..." in the bottom right corner of your Incubator video. If you're connected to Facebook, YouTube, or Instagram, then you can schedule the video to stream within the next 7 days or go LIVE with it instantly.

By clicking "Go LIVE Now" or "Schedule Video", you will be prompted to enter a title and description and select where you want to stream your video LIVE to!

Note: If you don't see "Go LIVE Now" or "Schedule Video", make sure that you are connected to at least one destination in your destinations tab. You must be connected to Facebook, YouTube, Instagram, or use a stream key to see this menu.

How to select a video from the Incubator:
When going LIVE or scheduling a video, you may be asked to "Select The Video To Go LIVE".

When presented with this option, just select "Incubator" on the right, and you'll be able to select any of the videos that you have previously uploaded to the Incubator.

Are there limits to the how many videos I can save?

Yes, and they are based on your current plan. The details are listed below.

Why would I want to view my video?

Being able to view your video is nice because however it looks on LIVEpigeon will be how will it look like in the LIVE stream. This way, you can make sure that the video looks good and the audio sounds good too!

Why would the rename feature be useful?

If you have a lot of videos that look very similar and you want to make sure you pick the right file when LIVE streaming, being able to rename your videos can help you keep track of what each video is about. This is especially helpful if you go LIVE with the same videos multiple times.

Why would I delete any of my videos?

It can be nice to delete your videos when you want to avoid clutter, or even in case you upload the same video twice and want to delete the duplicate. It can especially be helpful for reducing how much space is getting taken up in your Incubator so that you can upload more videos if you've reached your limit. There are many reasons that being able to manually delete videos yourself is a nice feature.

Are there limits for the number of videos that can be uploaded? 

To help limit abuse, you can upload up to 20 videos in a day with a max of 50 per week. 

Are there limits to the file sizes? 

Yes, this will be based on the plan you are currently on. The plans and file sizes are listed below.

Note: If your video files are really large, we have recommendations and guides to help you reduce your file sizes. Click here to learn more.

How do I download the video file from LIVEpigeon to my device? 

Once you have uploaded your video file to our Incubator, you will see that video in your Incubator. If you used a different device to upload the video to LIVEpigeon, you can go into your LIVEpigeon account on another device and have it downloaded. 

After the video is originally uploaded to LIVEpigeon, there will be a snapshot, or thumbnail, of the video. View the video by either clicking on the thumbnail or by clicking the "..." and selecting "View Video". Right above your video in the top right corner, there will be an arrow pointing down. By clicking this, it will start to download your video onto your device.

Pro Tips:

There is a pop up menu for each video, available by clicking on the 3 white dots at the bottom right. You can:

• Go LIVE or schedule directly from the Incubator!

• Save or Unsave your video

• View your video, which will also allow you to schedule comments or download the video file to your device

• Rename the video file

• Delete the video from your Incubator (this will not affect scheduled live videos)

Concluding Thoughts:

The LIVEpigeon Incubator is designed to be a fast, smooth way to manage and re-use your video files uploaded to LIVEpigeon. By uploading to the Incubator first, we hope you will find that managing LIVE videos is much easier for you in the future.

If you have any more questions please do not hesitate to reach out to our support team!

(208) 400-6999 • support@livepigeon.com