Overview and Navigation of Your LIVEpigeon Account

Top Right Menu Options

The Character Icon

Profile Name: This is the name used for your LIVEpigeon account. You can use your real name, come up with a screen name, or even use your organizations name if you would like.

Email: This is where you can confirm which email you have logged in with. The email shown is also the username for this account, should you need technical support. 

Account Settings: This is where you can update your user information, including name, email, phone number, and organization. You can also change your password within the "Security" tab in this section. For more information about your account settings, please click here.

Manage Billing: This is where you can perform actions such as viewing your subscription, change billing details, or even purchase a day/max pass.

Logout: This button is used for signing out of your LIVEpigeon account.

The Notification Icon

In this drop-down menu, you will find updates, new feature info, scheduling confirmations, and more. Be sure to check this when you see new notifications! 

LIVEpigeon Academy:

The destinations icon also has the link to the LIVEpigeon Academy, which is our library of helpful videos. This includes editing tips, social media strategies, and our favorite interview series, "Becoming the Greatest Showman"!

    "How To" Videos:

      This drop-down menu has quick links for some of our "How to" videos. If you need help with the initial set up or learning about how to stream with LIVEpigeon, these will be a great resource for you! Each video will show you step-by-step how to stream to specific destinations.

Smart Embed: This is where you can view and set up embed codes for specific and recurring destinations, like a website. By setting up an embed code for a specific destination, you will have the ability to stream to the same destination using different videos.

Daily Stream Limit: Here, you can see your total amount of streams used for the day and how many streams total that you can use per day. The amount used will reset to zero everyday.

Main Account Screen

Quick Stream: When you log in, you'll be taken to your Dashboard. You can easily set up your video to go LIVE from here by either clicking the "Go LIVE Now" option or the "Schedule" option. You will upload your video at the end of the process or you can also use a video that's uploaded to your Incubator.

The Menu Panel

On the left-hand side of your account, you will see the menu panel which includes the "Dashboard", "Incubator", "Go LIVE Now", "Destinations", "Scheduled", and "Completed" menu options. When you are LIVE, this also includes the "LIVE Now" section.

The Dashboard: 

This is where you can you can choose to Go LIVE Now or Schedule out your content. This is a quick way to start streaming your videos, even if they aren't uploaded to your Incubator yet.

                    Go LIVE Now:

                    This option will start streaming your video file immediately after the video uploads.

                    Schedule:

                    This option allows you to select the day/time that you want your video file to stream. Platforms do have a restriction on how far in advance you can schedule your stream, so our default is 7 days out.

The Incubator: 

This is your 7 day video library. LIVEpigeon will hold onto your video files for 7 days unless they are saved, in which case they will never expire, or scheduled, where they will be held until 24 hours after the scheduled day/time. We recommend uploading your video file directly to the Incubator first!

LIVE Now: 

This section only appears when you have a video live to Facebook, YouTube, or Instagram. This feature allows you to view and comment on your live streams, as well as giving you information about certain details retaining to your live stream.

Scheduled: 

This is where all of your scheduled pigeons (or videos ;) ) will be listed. 

Completed: 

This is where you will find all of your pigeons that have departed. 

Zoom: 

This section is only available to users who are on the Zoom plan. This is where you can build a Zoom show with your prerecorded content as well as webcam sections that you can switch back and forth between. Check out our Zoom articles here!

Other Helpful Tools

Our support information is listed at the bottom of every page. If you need help with something, please don't hesitate to reach out!

Chat Room:

We also have the chat feature, at the bottom right of every page. There are no robots here, just real humans from our support team ready to answer your questions!

Check For Updates Button:

The “Check For Updates” button is located at the bottom left of your account. This will clear your cache and cookies. It is also helpful if you are seeing glitches in your account like text errors, layout issues, or other visual abnormalities. 

Refresh Button:

The “refresh” button, usually located in the top right of your internet browser will allow LIVEpigeon to accept any changes made that may not be reflected in your account.

If you have any more questions please do not hesitate to reach out to our support team!

(208) 400-6999 • support@livepigeon.com